Please notify The Indie 500 team at firstname.lastname@example.org if you are registered for the tournament but are not able to attend.
If you cancel your tournament registration by notifying The Indie 500 team at least 7 days in advance of the tournament date, you may choose to either receive a 100% refund of your registration fees or to have your registration changed to a solve-at-home registration and receive a refund equal to the difference in cost.
If you cancel your registration by notifying The Indie 500 team anytime after then (within 6 days of the tournament or following the tournament), you will not receive a refund but we will switch your registration to a solve-at-home registration at no additional cost. Even if you do not cancel before the tournament, please send us an email following the tournament if you would like to switch your registration to a solve-at-home registration as it will not be switched automatically.
Orders for puzzles (solve-at-home, meta suite, or any others sold on theindie500.com) are nonrefundable once the puzzles have been electronically delivered.
Orders for physical items which are to be picked up at the tournament (t-shirts, stickers, or any other items sold on theindie500.com) are nonrefundable and will not be delivered, though we will hold them for pick-up at a later date (either at a future tournament or at a location arranged with a member of The Indie 500 team).